At Voyage Essentialsplus, we aim to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, please review our refund and return policy below.
Return Eligibility
You may request a return within 7 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging with all tags and accessories intact.
Return Process
To initiate a return, please contact us at [email protected] within the 7-day return period. Include your order details and reason for return. Once your request is approved, we will provide further instructions on how to proceed.
Damaged or Defective Items
If you receive a damaged or defective product, you must notify us within 48 hours of delivery. Please provide clear photos or videos as proof. After verification, we will arrange a replacement or refund at no additional cost.
Refund Policy
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5 to 10 business days.
Non-Returnable Items
Items that are used, damaged by the customer, or not in their original condition are not eligible for return or refund.
Exchange Policy
We only replace items if they are defective or damaged. Requests for exchanges must be made within 7 days of receiving the product.
Cancellation Policy
Orders can be canceled within 24 hours of placement. After this time, orders may already be processed and cannot be canceled.
Shipping Costs for Returns
Customers may be responsible for return shipping costs unless the item received is defective or incorrect.
Contact Us
For any questions regarding returns or refunds, please contact us at:
[email protected]