At Voyage Essentialsplus, we are committed to delivering your orders efficiently and securely, ensuring a smooth shopping experience from checkout to delivery.
Order Processing
All orders are processed within 1 to 3 business days after confirmation. Orders are not processed on weekends or public holidays. Once your order is confirmed, our team begins preparing it for dispatch.
Shipping Method
We currently offer Cash on Delivery (COD) as our only payment method. Orders are shipped through trusted courier partners to ensure safe and reliable delivery.
Order Confirmation
After placing your order, you may receive a confirmation call or message to verify your details. Orders may be canceled if confirmation is not received.
Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase. Any additional charges will be clearly communicated.
Order Tracking
Once your order is shipped, you will be notified via email or phone with tracking details (if available), allowing you to monitor your shipment status.
Delivery Issues
If your order is delayed, lost, or arrives in damaged condition, please contact us within 48 hours of receiving the package or expected delivery date. We will investigate the issue and provide a suitable resolution.
Incorrect Address
Please ensure that your shipping details are accurate at the time of placing your order. Voyage Essentialsplus is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
Failed Delivery Attempts
If delivery is unsuccessful due to customer unavailability or refusal to accept the order, the shipment may be canceled. Re-delivery may be arranged upon request, subject to additional charges.
Contact Us
For any shipping-related questions or concerns, please contact us at:
[email protected]